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PageFreezer FAQ

Frequently Asked Questions

How much does PageFreezer cost?

PageFreezer assists a wide variety of companies and government agencies, from small to large enterprise, Fortune 500 firms with a scalable price model depending on number and size of web pages or social media accounts captured. Please reach out to our team to discuss your specific requirements: sales@pagefreezer.com or call +1 (888) 916 3999

How does a web crawler work?

A webcrawler is very similar to the web browsers people use every day; they download text and images from web pages. The difference is that a web crawler is a program that has automated the process by following all the hyperlinks in a web page until the complete website is downloaded. No humans are involved.

Just as Google’s web crawlers browse the World Wide Web to find pages that match certain keywords, the crawling technology at PageFreezer browses your website looking for changes and collecting the webpages in your site. To learn more click here.

How does a digital signature work?

A digital signature is the result of taking a digital file and using math to scramble all the bits (the zeroes and ones) that make up the file. The result is a much shorter file that uniquely identifies the original, with some exceptions. Digital signatures provide evidence that the page has not been changed or tampered with since archiving. These features can be used in court to demonstrate that the archived page is an exact replica of the page as it existed on your site at the time it was archived.

Do financial services firms need to archive social media?

Yes. Financial services firms are expected to archive social media as required by industry regulations by FINRA and SEC. Failing to follow the rules can result in fines and disciplinary action.

Key regulations concerning social media archiving include:

1) Rule 17a-3 & 17a-4 of the Securities Exchange Act: these rules requires firms to keep records of all business (marketing) communications made via print, websites, social media, even if only distributed internally. It also stated that broker-dealers must preserve records for a period of not less than three years, with the first two in an easily accessible place. 3) Rule 4511 – This law requires organizations to preserve records under FINRA and SEA rules, in a format that complies with SEA rule 17-a. It also requires record preservation for 6 years 4) FINRA Regulatory Notices 10-6 and 1139 – These industry regulationslaws focus on issues relating to FINRA members’ use of social media, including record-keeping, supervision and responding to third-party posts and links.

Do government agencies need to archive social media?

Yes. Government websites and social media pages are heavily relied on by citizens and businesses for a wealth of information. These communications are considered official government publications to which the Freedom of Information Act (FOIA) and Open Records Laws apply (also known as Sunshine Laws and Public Records Laws). These laws give any person the right to access unreleased federal agency information and documents controlled by the US government. These laws are enforceable in court, and complying with them ensures government transparency and fair public access to records of interest. See this list for a full list of sunshine laws per state here.

What are the social media requirements for government agencies?

Open records laws, often referred to as Sunshine Laws, are laws that give any person the right to access unreleased government agency information and documents controlled by the US government. These laws are enforceable in court, and complying with them ensures government transparency and fair public access to records of interest. You can view specific laws and social media archiving guidelines for each US State here.

What is the WARC file format?

Web Archive format stands for Web ARChive, a file format that combines webpage resources into an aggregate file. WARC is an evolution of the ARC file format (Internet Archive) that captures web crawls on the web. It’s evolution makes it possible to collect secondary file information including metadata (including date, time and location), abbreviated duplicate detection events, and later-date transformations. This data is especially useful to proving archives have not been tampered with. Website and social media archiving tools like PageFreezer typically crawl pages and collect their complete content in WARC format.

How can I use social media / Facebook in a lawsuit

he value of social media websites cannot be underestimated in lawsuits and investigations. According to 2014 Lexis Nexis Study (Law Enforcement’s Usage of Social Media for Investigations), already 86% of investigators are using social media 2-3 times per month in the course of their duties. Using social media helps solve crimes quicker (76% of respondents thought so) and can even prevent crime (67% say it helps in anticipating crime). Social media data is often used to prove inconsistencies in stories, to prove links and associations, and to find parties & witnesses of use to a case. Courts are now extremely accepting of social media evidence, but have become stricter in its standards. To be acceptable in courts, social media evidence must prove standards for data authenticity and integrity. See how an archiving software like PageFreezer works to capture this information and validate data authenticity and integrity.

How do I create web page / social media / Facebook evidence?

Social media evidence can be collected using archiving technology that captures social media data and its associated metadata. Scrolling through timelines and screenshotting pages typically does not suffice in meeting court standards for data authenticity and integrity. To prove data is what it says it is and has not been tampered with, you should 1) save the metadata, 2) save the source code, 3) add a timestamp, 4) authenticate with an e-signature, 4) create in multiple formats, 5) manually export to eDiscovery tools.

What is doxxing?

Doxxing or doxing (“dropping box”) is traditionally the online practice of researching and broadcasting personally identifiable information about an individual through the internet. Related to cyber vigilantism, Hacktivism and cyber bullying, it involves searching publicly available databases and social media websites, hacking and using the information found for reasons of embarrassment or harassment.

What is Social Media Discovery?

Social media discovery (or social discovery) is the process of using new technologies to discover information about people, their behaviours and lifestyles through social networking/sharing websites like Facebook, Twitter, Linkedin, Snapchat. It’s applications are primarily in marketing – creating opportunity to showcase relevant products and services to people based on their interests, and also in litigation, as lawyers and investigators gather information to assist in a case or lawsuit.

How to archive social media

Social media evidence can be collected using archiving technology that captures social media data and its associated metadata. Scrolling through timelines and screenshotting pages typically does not suffice in meeting court standards for data authenticity and integrity. To prove data is what it says it is and has not been tampered with, you should 1) save the metadata, 2) save the source code, 3) add a timestamp, 4) authenticate with an e-signature, 4) create in multiple formats, 5) manually export to eDiscovery tools.