Privacy Policy

This Privacy Policy explains specifically the information Pagefreezer Software Inc. (“We”) collects from customers (“You”) and what may happen to that information as part of the normal operation of our archiving and monitoring services and related business operations (“Services”), and what choices you have with respect to that information.

Scope & Applicability

This Privacy Policy applies to Pagefreezer’s archiving and monitoring Services across websites, social media channels, and enterprise collaboration platforms for our customers as users of Pagefreezer’s web platform and other interactions you may have with Pagefreezer (customer service inquiries, customer support requests, correspondence with us including conference calls, emails, etc.). By subscribing to Pagefreezer Services and using our site, you are consenting to the terms of this policy.

Information We Collect And How We Use It

You as the customer are the owner of Customer Data, and Pagefreezer is the processor. We will use Customer Data in line with customer contracts and agreements (“Terms”) and your use of Services functionality, and as required by applicable laws.

Data we collect as part of our Services

  • Pagefreezer routinely collects data from these resources (“Customer Data”) to provide Services: websites, web pages and blogs (both public and password protected websites); social media network and enterprise collaboration platform user profiles, group pages and private messages from accounts we have been granted authorization to, for the purpose of collection, monitoring and managing archived data and providing that information to customers through the Pagefreezer web platform. 
  • For website archiving we collect public information contained on websites and blogs, and if you’ve subscribed to archive password protected websites that require authentication (such as Intranets) we also collect confidential information contained on these web pages.
  • For social media and enterprise collaboration platforms, when you authenticate accounts to integrate with Pagefreezer, you give permission for Pagefreezer to collect and store API access tokens for this authentication. 
  • We process Customer Data to provide Services such as displayed the content in the web platform UI, and to provide functionality such as export, search, monitoring and alerts, etc.

Data we collect on Pagefreezer’s Web Platform

  • You voluntarily provide us with your name and email information when you register for an account for our web platform. We only intentionally collect personal information about you that we consider necessary to provide you with a secure, efficient login and user management experience. You may decline to provide this personal information, in which case we will not be able to establish an account for Pagefreezer to provide our Services. 
  • We do not knowingly collect any other personal data. Any additional confidential or personal information is only collected if published to web sites we archive for you or if shared by users within the authenticated social media accounts or enterprise collaboration platforms we archive for you.
  • We collect and store the passwords you enter for the Pagefreezer web platform user accounts. All credentials are encrypted, passwords are salted and hashed so only the hash is stored in our system. 
  • Once your client account is established, your application administrator will have the power to freely register additional users, and you will provide the necessary account information including name and email and role of that platform user.
  • We automatically record user login and usage information in the Pagefreezer web platform including the actions performed (including, but not limited touser logins, exports, changes to profiles, creation of alerts, and the dates and times of the access or use of the Service) to provide your administrator with the platform audit log.
  • If you enable IP Whitelisting Security settings, the IP or IP ranges you provide us will be stored in our system.
  • Device information: when you and other users log on to the Pagefreezer web platform accounts, we will record IP address and timestamp (date and time). 

Data we collect on Pagefreezer’s Website

  • We collect information from you when you register on our site, place an order or fill out a form. As appropriate, you may be asked to enter your: name, email, mailing address or phone number to provide you with 
  • We may use this information to administer a contest, email promotion, survey or send other site and product and or marketing related information. 
  • If you receive an email and no longer wish to be contacted, you can choose to opt-out by unsubscribing to remove yourself from our contact list. 
  • We use cookies (if you accept on our website) to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

Other Information we collect

  • Business contact information we collect from you may be used to send you information, respond to  Support team requests or questions, or to communicate support updates and Service related messages, or security notifications if an incident were to occur.
  • We collect and retain Customer Contracts, Subscription Agreements and in some cases Service Level Agreements for the provision of Services.
  • If you send us correspondence or submit other content to us, we also collect such information to perform related Services.
  • We collect payment information from you to process payments.

We use third-party tools to perform data analytics

  • We use Google Analytics to understand how our customers use Pagefreezer’s website and web platform better, to evaluate access to and traffic and user navigation to help us improve our product. Google is an independent service with its own privacy policy, which we suggest you review.
  • We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. 

We use third-parties to provide services

Pagefreezer utilizes third-parties for services such as payment processing and Support desk services. Pagefreezer performs risk assessments of the vendors we use to ensure vendors meet, and continue to meet, our security requirements.

Our service providers are given only the information they need to perform their designated functions. These service providers are contractually bound to use your personal information only as necessary to provide these services to us and do not authorize them to use or disclose personal information for their own marketing or other purposes. We also use contractual or other means to ensure that third parties implement comparable levels of protection in processing your personal information.

Right to Access, Modify, and Remove Personal Information

  • You can access your data anytime by signing into Pagefreezer’s web platform.
  • We offer your Pagefreezer web platform administrators the ability to modify and remove account user information (names, emails and password) that you have provided to us, at any time. 
  • All other platform users have the option to review and modify their own information. 
  • If you wish to access, modify or delete other personal information we hold, you may contact us by emailing Support@pagefreezer.com. We will respond to your request to our Support team within 30 days.

Our Policies for Sharing or Disclosing Information

  • We shall take every measure to protect the confidentiality of all Customer Data and other information provided to us by you to ensure your information is not disclosed or accessed outside the scope of Services provided. Access is limited only to employees, contractors and agents required to provide Services and who have signed confidentiality agreements with Pagefreezer.
  • We shall not modify or disclose (share, rent or sell) personal data with third parties except as compelled by law (see Compelled Disclosure in Customer Agreements) or as expressly permitted in writing by you.
  • We may use aggregated and anonymized data for analysis and to help us provide and improve our services.

How We Protect Your Information

We’ve implemented security measures and systems to protect Customer Data and other personal or confidential information you share with us against loss, theft or damage or unauthorized or unlawful access or disclosure. 

Here are some of the security controls we’ve implemented to ensure this protection:  

  • All information we receive is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
  • Pagefreezer’s organizational and management system for information security is ISO 27001:2013 certified meaning that our administrative, physical, and technical safeguards for the protection of the security, availability and integrity of your data are verified by accredited third party audit.
  • Pagefreezer has achieved a SOC 2 Type 1 Report. This attests that the design of our controls and management of customer data complies with the AICPA’s standards for operational security for service organizations, specifically for the Trust Services Principles Security and Confidentiality.
  • Information is securely stored on Pagefreezer owned and managed infrastructure hosted in at minimum SOC 2 Type 2 and ISO 27001:2013 certified colocation data centers.

 

How Long does Pagefreeezer Keep Information

  • We maintain Customer Data for as long as the Customer contract for Services provided is active.
  • We offer Pagefreezer’s web platform users (based on permissions set by your administrators) the ability to delete archives from the Pagefreezer web platform at any time.
  • Your web platform administrators may setup an automated limit for data to be stored in Pagefreezer’s web platform (for social media and collaboration platform archives only), by activating the Retention Schedule feature. Your Pagefreezer web platform administrator(s) can set a Data Retention policy to enable automated purging of archive records older than a set number of weeks, months or years from Pagefreezer’s dashboard. Any content that is deleted due to the expiration of the retention period will no longer be available in the platform. 
  • You many request that we return and/or delete Customer data at the end of the Customer contract. Such requests must be directed to our Support team and are subject to Terms.
  • All data deleted by you in the Pagefreezer web platform will no longer be available in the platform, but we’ll retain this information in the database for a 30 day grace period, which allows us to support you in case any data is mistakenly deleted by your platform users.
  • We retain copies of Customer Data in database backups to fulfill business continuity and disaster recovery requirements. Data in backups is deleted every 30 days.
  • We may also retain Customer data and other information as long as necessary to comply with legal obligations and to resolve disputes. 
  • We may retain other information for business reasons (for example, we retain contracts and financial information as corporate records).

Pagefreezer is Accountable to Our Customers

We have a direct relationship with the Customer who executes the Customer contract with Pagefreezer and who has authenticated Pagefreezer to access and archive social media, collaboration platform accounts and password protected websites on behalf of their users. We do not have a direct relationship with end-users of these sites and platforms.

An individual user who seeks access, or who seeks to modify or delete inaccurate data should direct their query to platform administrators (our customers) directly. We will respond to requests from our Customer to remove the data within 30 days.

Contact Us

Pagefreezer is committed to protecting the privacy of our customers and to resolving any concerns about our collection or use of your information. If you have questions or concerns or need to contact Pagefreezer for any reason (including to exercise any of its rights in relation to data protection as set out above) please contact Pagefreezer.

Pagefreezer Software Inc.
#500 – 311 Water Street
Vancouver, BC
V6B 1B8 Canada

Revision of this Policy

We may modify this privacy statement from time to time, so please review it frequently. If we make material changes to this policy, we will indicate the change in the version number and posted date. The most recent version of the Privacy Policy is available on our website, online Help page, and in our web dashboard.

Last Updated Nov 25, 2019

1-888-916-3999
support@pagefreezer.com

Head Office:
#500-311 Water Street
Vancouver, BC V6B 1B8
Canada

US Office:
#1400-506 2nd Avenue
Seattle, Washington, 98104
United States

Europe Office:
Laurenspark 6
4835 GX Breda
The Netherlands

UK Office:
+44 (0)20 3314 7921

Australia Office:
+61 (07) 3186 2199

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