Archive Mobile Text Messages
The impermanent nature of mobile messages creates recordkeeping challenges. What happens once an employee has deleted a conversation from their phone? Pagefreezer’s SMS archiving software makes it easy to capture mobile text messages.
Comply with recordkeeping laws for regulated employees.
Facilitate eDiscovery and improve litigation readiness.
See what conversations employees are having.
Pagefreezer’s Mobile Text (SMS) Archiving Software provides a recordkeeping solution for every environment.
Why Archive Text Messages?
Texting remains a preferred method of communication for many organizations and users—enjoying incredibly high open and response rates. But the impermanent nature of these messages creates some challenges when it comes to recordkeeping. What happens once an employee has deleted a conversation from his or her phone? Does any internal record still remain?
Proper archiving is a legal requirement in many cases. Government agencies and departments, as well as regulated industries like financial services (FINRA, MiFID II), are required to keep compliant archives of all SMS messages. But it’s not just about meeting compliance requirements; it’s about knowing exactly what conversations employees are having with clients and colleagues, protecting oneself from false claims, facilitating information audits and eDiscovery responses, and improving litigation preparedness.
Capture and archive mobile text messages at the network level:
- Does not require the installation of a specific app
- Works with both the latest smartphones and legacy devices
- Can capture messages from multiple carriers and store them centrally
- Captures messages to and from a number at the network level and sends a copy to the archive server
Capture and archive mobile text messages from a dedicated business number on an employee’s BYOD phone:
- Uses an app associated with the business number that archives all SMS/text content
- Tracks when messages are sent, delivered, read, and answered
- Creates a complete audit trail for compliance and security
- Personal number and communication stays private
- Personal messages remain even when business data is deleted
- Works with any Android/iOS device
Blog Post: 4 Reasons You Should Be Archiving Text Messages
With more and more business being done via text messages, the need to capture and archive these communications is also becoming increasingly clear. Like social media, SMS can result in rapid-fire two-way communication that’s particularly susceptible to data loss. What happens, for instance, if a conversation with a customer is deleted from an employee’s mobile device? Does an easily-accessible copy of that interaction exist anywhere else?
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Have a specific business challenge? Pagefreezer can help.
Financial Industry Compliance
eDiscovery and Litigation Readiness
Data Loss Prevention
FOIA/Open Records Responses
GDPR & CCPA Compliance
Retention Scheduling and Legal Hold
Online Data Security
Information Governance of Online Data
See How Pagefreezer Assists Specific Industries
Start Archiving Mobile Text Messages
Get in touch with us to learn more and see Pagefreezer’s mobile text archiving solution in action.
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