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Monitor, Moderate, and Archive Online Conversations

Online channels like social media represent a great opportunity for public safety organizations to engage with the public and share critical information, but it also introduces certain challenges. Public safety tends to see some of the highest levels of online engagement in the entire public-sector sphere, so properly managing this constant two-way stream of information can be difficult. What do you do when you have 300,000 Facebook followers and every post receives hundreds of comments?

With this in mind, law enforcement, fire service, and emergency management need a way to monitor online conversations for inappropriate behavior and capture all content in real-time so even deleted content is archived. Whether it’s an agency deciding to delete someone’s profanity-laden comment or an external user removing their own incriminating message, having access to deleted content can be immensely useful. Not only is this important for compliance with open records laws but it also helps in creating an open and inclusive public forum, and ultimately, a safer and more close-knit community.

“The time Pagefreezer gives us to focus on more impactful work and the level of organization that it brings to our archives are great, but the peace of mind it offers is probably the biggest benefit. We know that the police department is protected and that we can provide the necessary evidence for every decision we make on our social media channels.”

— Thomas Sullivan, Fort Worth P.D.

Case Study

Fort Worth Police Department: A Move from Manual to Automated Social Media Archiving

Pagefreezer assists public safety agencies in tackling the following critical challenges:

Increasing Openness and Transparency

Open Records Laws require agencies to keep records of online data and provide access upon request. But organizations should not be aiming to merely comply with regulations—they should be adopting best practices and offering true transparency. The best way to do this is to make all archived social media data available to the public through a portal.

Monitoring and Data Loss Prevention

Do you know exactly what people are sharing on your social media channels and what they’re saying about your agency? Organizations should be monitoring conversations on social media and enterprise collaboration platforms to ensure compliance with communication policies and prevent data loss.

eDiscovery & Litigation Readiness

Website, social media, mobile text, and enterprise collaboration content is increasingly forming part of the eDiscovery and litigation process. Because of this, organizations need to be able to capture, preserve, and eventually present this data in a defensible format that complies with legal rules of evidence.

Improve Information Governance

Ever-evolving online data sources can create endlessly-streaming records that are outdated almost as soon as they are collected. Organizations need to take ownership of this data and ensure that they capture, archive, and eventually dispose of all this information in a secure and responsible fashion.

Pagefreezer Recordkeeping Solutions

Pagefreezer allows public safety agencies to monitor, collect, and archive the following online data:

Website Content

Pagefreezer is capable of archiving complex modern websites. We collect full metadata, adding digital signatures and timestamps to every page.

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Social Media Accounts

Thanks to API integrations, Pagefreezer is able to monitor and archive major social media platforms like Facebook and Twitter in real-time.

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Enterprise Collaboration Platforms

We are capable of monitoring and archiving enterprise collaboration data from platforms like Workplace by Facebook, Chatter, and Yammer.

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Mobile Text Messages

Pagefreezer can also archive mobile text messages. We have solutions for both employer-issued and BYOD phones.

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See how Pagefreezer can help your agency

Get in touch with us to learn more and see Pagefreezer’s solutions in action.

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Have more questions?

Contact us at +1-888-916-3999 or sales@pagefreezer.com

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