“When your agency uses social media, it is obligated to keep accurate and sufficient records of all government business activity.”
As government institutions increasingly make use of websites, social media channels, mobile text messaging, and enterprise collaboration platforms to communicate both internally and externally, these communications are considered official government publications to which the Public Records Act 2002 and Archives Act 1983 apply. Compliance with these laws is expected for all online content to ensure government transparency and fair public access to records of interest.
Complying with these laws can cost governments thousands a year. With this in mind, automated archiving of online data can save dramatically on public records costs, making information available in the right format so it is easy to deliver if requested by any citizen, media outlet, or organization. Pagefreezer’s goal is to make the compliance and transparency processes as easy as possible for government entities.
Australian Public Records Laws & Social Media Retention
Click the map below to learn how the Public Records Act, Archives Act of Australia and specific guidance documents that apply to online data in your state or territory.
“Today, nearly all Australian government business is done digitally, but in many agencies records management has lagged behind … Effective digital information management is a critical enabler for broader government reforms such as FOI, the information publication scheme, pro- disclosure and open government.”
— Stephen Ellis, Acting Director-General,
National Archives of Australia from 2011-2012
Website and Social Media Archiving – A Guide for Government Agencies in the Commonwealth of Australia
Pagefreezer assists government organizations in tackling the following critical challenges:
Public Records Response
As with email, Open Records laws require government organizations to keep records of online posts and conversations and provide access to citizens upon request. Organizations should not only be archiving all this data in order to comply with recordkeeping laws, they should also be managing it in a way that makes it easy to find specific posts/comments and export them in formats like PDF and WARC.
Monitoring and Data Loss Prevention
With public-sector social media accounts often acting as public forums, organizations should be monitoring accounts to ensure that inappropriate content isn’t being shared. Organizations should also be monitoring conversations on enterprise collaboration platforms to ensure compliance with internal communication policies and prevent data loss.
eDiscovery & Litigation Readiness
Website, social media, mobile text, and enterprise collaboration content is increasingly forming part of the eDiscovery and litigation process. Because of this, public-sector organizations need to be able to capture, preserve, and eventually present this data in a defensible format that complies with legal rules of evidence.
Improve Information Governance
Ever-evolving online data sources can create endlessly-streaming records that are outdated almost as soon as they are collected. Government organizations need to take ownership of this data to improve openness and transparency—and to ensure that they capture, archive, and eventually dispose of all this information in a secure and responsible fashion.
Pagefreezer Recordkeeping Solutions
Pagefreezer allows government organizations to monitor, collect, and archive the following online data:
See how Pagefreezer can help your organization
Get in touch with us to learn more and see Pagefreezer’s solutions in action.
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